Booking Terms & Conditions
MINIMUM NUMBER OF NIGHTS STAY
Minimum stay 2 nights, however, over Bank Holidays, Christmas & New Year or popular events, this can be extended to a minimum stay of 3 nights, especially for bookings in advance.
Maximum of 2 adults can stay in The Nestbox.
NO DOGGIE GUESTS
CHECK IN AND CHECK OUT
Guests are welcome to arrive between 3 p.m. to 10 p.m. and the code for the keypad containing the door key will be emailed prior to arrival.
Check out strictly by 10 a.m. to allow time for cleaning before next guests arrive.
RATE, DEPOSIT & PAYMENT
Rates are displayed on our website www. AirBnB which handles the bookings made online. For bookings made direct with us the full cost of the stay is payable at the time of booking, by BSCS into Number 41116763 Sort Code 54 30 46.
Full payment is required at the time of booking. If the booking is cancelled more than 7 days before arrival, then a full refund will be made, less an administration fee of £10. For cancellations made 7 days or less before arrival, no refund will be made, unless another booking is made for the same period.
DAMAGES & BREAKAGES
Guests will be liable to pay the full repair or replacement costs for any breakages, damage to beds, furniture, carpets, upholstery, televisions etc., or missing items of property.
There is a parking area for 1 guest car in a well lit area near the farmhouse and vehicles are parked entirely at the owner’s risk. The car parking area is shared with guests staying in the Farmhouse B&B.
WI-FI & MOBILE PHONE RECEIPTION
Free guest Wi-Fi - 4g broadband good, although not superfast. Mobile phone signals can be patchy depending on network used.
NON AVAILABILITY OF ACCOMMODATION
We would only cancel a booking if the accommodation was unavailable for reasons beyond our control. We would always attempt to find alternative accommodation nearby, or re-schedule for another date, but if this was not possible or unacceptable, then we would refund all monies paid for the booking. Our liability would not extend beyond this refund.
No smoking, (including vaping) anywhere indoors. It is illegal to smoke inside and if caught a £50 charge will be made, to pay for deep cleaning the room.
RESPECTFUL OF SURROUNDINGS
This is a quiet countryside setting and we ask guests to be respectful of their surroundings. No loud music, shouting, or causing a disturbance. Guests are not permitted access to the farmyard or the fields which surround Mallard Grange.
Only registered guests can have access to the accommodation.
Any data gathered by us during the course of a booking may be held on a computer and is for our use only. It will not be shared or sold .